Can You Ship To My Country?

We can send to almost every country on earth and have free shipping to our main destinations.
We Don’t Ship To: China, South Sudan, Yemen and Syria.
Checking My Shipping Location: In the top of every page are the shipping settings. Click the dropdown menu to see the list of countries we ship to.

 

What Are The Shipping Methods And Delivery Times?

When you order from roxenda.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. roxenda.com offers four different international shipping methods:

Shipping from China Warehouse
Airmail and Register Airmail Area time
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days
Australia,New Zealand,Singapore 7-25 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Brazil, Russia, Mexico 15-40 business days
Other countries 7-25 business days
Priority Direct Mail Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Spain, Sweden 7-12 business days
United States, United Kingdom 7-12 business days
Australia 6-9 business days
Japan Direct Mail Japan 5-8 business days
Middle East Direct Mail Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman 10-15  business days
ARAMEX Direct Mail United Arab Emirates, India, Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey 5-10 business days
EMS 7-15 business days to worldwide
Expedited Shipping* 5-8 business days to worldwide.

* Expedited shipping and EMS shipping methods can not deliver to P.O Box addresses.

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

Shipping From Local Warehouses

EU Warehouse UK: usually 3-6 business days
Other EU countries: usually 7-10 business days
USA Warehouse USA: usually 3-6 business days
Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

Please note, DHL express, Fedex ground, the freight charges of these two shipping methods are according to the area, and zip code, sometimes the freight of product page are different from thefreight on shopping cart.

In addition, the transit time depends on where you’re located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

 

How Much Does Shipping Cost?

Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
1. Ensure you have selected the correct shipping country in the “Ship to” tab at the top of the page.
2. Select the desired warehouse
3. Choose shipping method
4. Exact shipping price is calculated (See example of free shipping below)

Why Can’t I Choose My Desired Courier?

Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.

 

I Urgently Want My Order Can I Use Express Shipping?

Roxenda is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you to contact your local customs office for current charges before you order, so that you will not be surprised by charges you were not expecting.

 

Why Is My Country Not Covered By Free Shipping?

Shipping for each country differs. We strive for shipping to be at its cheapest, however we also value safe and reliable delivery. Although you may have to pay a small amount for delivery, you can rely on the shipment being delivered. As we are continuously reviewing logistics, you may find your country has free shipping in the near future.