Return Policy

We’re bummed if you’re not 100% satisfied with the items you received, and we have made the returns so easy for you!

Items shipped from https://www.roxenda.com/ can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

( The order shipment date and order notification are provided to you by email)

 

How can we ship the defective item to Roxenda for return?

Warehouse CN warehouse
Products Product Name/ SKU/ Order Id
Return Address ATTN: Mr Liu

ADD: 305, 3rd Floor, Gejidian Business Park, Wuhe Avenue and No. 1 North Road, Longgang District, ShenzhenGuangdong, China 518000.

Mobile: +86 15521339039

 

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

Refunds 

Refunds will be processed within 7 business days after we receive your returned package.