We’re bummed if you’re not 100% satisfied with the items you received, and we have made the returns so easy for you!
Items shipped from https://www.roxenda.com/ can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
( The order shipment date and order notification are provided to you by email)
How can we ship the defective item to Roxenda for return?
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Refunds will be processed within 7 business days after we receive your returned package.